Getting to Know Registration Services [Archived]

By Lisa Liedel

ARIN’s Registration Services is a team of 12 individuals that are here to provide you with the guidance you need to reach your ultimate goal.  Registration Services is pleased to help with the process of navigating the many different requests, functions, and services ARIN offers to our member community.  You can reach us via your ARIN Online account (Ask ARIN) or by calling our help desk and speaking with a services team member.  Our help desk is available by phone (703.227.0660) between 7:00 am and 7:00 pm Eastern time Monday - Friday.  Our help desk answers, on average, 700 calls per month.

You may be asking what a call to Registration Services can do for you.  The Registration Services team can discuss current policy requirements as well as assist you with the many features offered in ARIN Online; features such as POC Validation, updating your physical address, updating your nameservers, removing old employee POCs from your Org ID, requesting IPv4 addresses, IPv6 addresses, and AS numbers, and much more.  There are some newer features in ARIN Online which we love telling customers about.  Features like creating/removing SWIPs from within ARIN Online rather than the old email based templates.

The Registration Services team has an average tenure of over 7 years, clearly, we love what we do.  If you ask the team what their favorite part of working in Registration Services is I believe we would all say it is working with our members, talking to them on the phone and meeting them face-to-face at the ARIN Public Policy and Members meeting, ARIN on the Road events, and other industry meetings.

We would like you to meet our Registration Services team, many of whom have published blogs, provide tips & tricks, and offer helpful insights in the last few months. Stay tuned for more from them!

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John Sweeting is our Senior Director of Registration Services.  If you’ve been to an ARIN Public Policy and Members Meeting you probably already know John.  John has been with ARIN since August 2016 but prior to that he served on ARIN’s Advisory Counsel.  John oversees all aspects of the operations of Registration Services.

Cathy Clements is our Transfer Services Manager.  Cathy has been with ARIN from day one… you read that right, she has been here since 22 December 1997.  Cathy is truly vested in the success of our Registration Services team.  She manages the day-to-day transfer activities which includes all change of authority requests.  You will likely see Cathy at our ARIN Public Policy and Members Meetings.

Jon Worley is our Technical Services Manager.  Jon joined ARIN in June 2004 and manages the day-to-day activities with regard to registration related technical services. This includes technical services such as RPKI, DNSSEC, Routing Registry, and fraud investigation.  You are also likely to see Jon at one of our many ARIN on the Road events.

Lisa Liedel, Resource Services Manager.  I joined ARIN in March 2007 and I’m responsible for the day-to-day activities for the Resource Analysts and Paralegal, management of all registration related requests for Internet number resources (IPv4, IPv6 and ASNs), the maintenance of registration records, and general customer support.  You’re likely to see me at one of our ARIN Public Policy and Members Meetings.

Mike Pappano and Eddie Diego are our Senior Resource Analysts.

Mike joined ARIN in July 2006 and Eddie joined ARIN in April 2011.  Both Mike and Eddie review and evaluate requests for Internet number resources (IPv4, IPv6 and ASNs), transfers, and provide telephone support for our member community.  They also provide guidance, training and mentoring for other Registration Services members.  You are likely to see Mike at our ARIN Public Policy and Members Meeting.  Eddie is frequently seen at ARIN on the Road events, ARIN Public Policy and Members Meetings, and other industry meetings.

Registration Services has five Resource Analysts and a Paralegal who have all been with us for a year or more.

• Doreen Marraffa joined ARIN in April 2003 (Read Doreen’s blog post about Role Point of Contact vs Personal Point of Contact)

• Misuk Kwon joined ARIN in January 2011 (Read Misuk’s blog post about what an organization recovery request is)

• Shawn Sullivan joined ARIN in June 2013 (Read Shawn’s blog post about how to change your ARIN registration)

• James Ricewick joined ARIN in February 2015 (Read James’ blog post explaining a quick and easy way to SWIP)

• Jonathan Roberts joined ARIN in July 2015

• Suzanne (Suzzie) Rogers, Paralegal joined ARIN March 2016 (Read Suzzie’s blog post about the impact of out-of-date Whois Information)

Doreen, Misuk, Shawn, James and Jonathan review and evaluate requests for Internet number resources (IPv4, IPv6 and ASNs), and registration related services such as requests for new Org IDs, transfers & other change of authority requests, and provide telephone support.  Suzzie’s, main focus as our Paralegal is change of authority requests.  You are likely to see Doreen, James, and Misuk at ARIN Public Policy and Members Meetings.  You can also see James and Misuk at other industry meetings.

If you would like to discuss anything related to ARIN Online, Internet number requests, or any other service we offer, please contact a member of our Registration Services team at 703.227.0660 or submit an Ask ARIN ticket from within your ARIN Online account.